1. Introduction
Welcome to Moody (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase through our mobile application (“Moody - Food with Mood”).
2. Data We Collect
- Account Information: name, email address, phone number, delivery address.
- Order History: items ordered, dates, transaction amounts.
- Payment Data: payment method, transaction identifiers (we do not store full card data).
- Usage Data: pages visited, time spent, clicks, device type, IP address, browser type.
- Location Data: geolocation at the time of delivery (with your consent).
3. How We Use Your Data
- To process and fulfill your orders.
- To communicate order confirmations, delivery updates, and customer support.
- To improve our Site/App functionality and personalize your experience.
- To send promotional offers and newsletters (only if you opted in).
- To comply with legal obligations (tax, accounting).
4. Legal Basis for Processing
- Performance of a Contract: to execute your orders.
- Consent: for marketing communications and non‑essential cookies.
- Legitimate Interests: to optimize our service and prevent fraud.
- Legal Obligation: for record‑keeping and regulatory compliance.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes above or as required by law (typically up to 3 years after your last order).
6. Data Sharing
- Service Providers: payment processors, delivery partners, hosting providers—under strict confidentiality agreements.
- Authorities: when required by law or to protect our legal rights.
- No Sale of Data: we do not sell or rent your personal data to third parties.
7. Your Rights
Under Algerian data protection law, you have the right to:
- Access and receive a copy of your data.
- Rectify inaccurate or incomplete information.
- Erase your data (“right to be forgotten”) where no longer necessary.
- Object to or restrict processing.
- Withdraw consent at any time (for marketing cookies and communications).
- Lodge a complaint with the CNDP (www.cndp.dz).
To exercise your rights, contact us at:
Data Protection Officer
[Your Company Name]
E‑mail: privacy@yourdomain.dz
8. Cookies & Tracking Technologies
- Essential Cookies: required for website functionality (login, cart).
- Analytical Cookies: help us understand site usage (Google Analytics).
- Marketing Cookies: for personalized ads (requires your consent).
On your first visit, you will see a cookie banner allowing you to:
- Accept all cookies
- Refuse non‑essential cookies
- Customize your preferences
You can update your choices at any time via the “Cookie Settings” link in the footer.
9. Security
We implement industry‑standard measures (SSL/TLS, firewalls, restricted access) to protect your data, but cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.” We encourage you to review it periodically.