1. Introduction
Welcome to Moody (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase through our mobile application (“Moody - Food with Mood”).
2. Data We Collect
- Account Information: name, email address, phone number, delivery address.
- Order History: items ordered, dates, transaction amounts.
- Payment Data: Currently, the App supports Cash on Delivery only. We do not collect, process, or store credit card or bank account information at this tim
- Usage Data: pages visited, time spent, clicks, device type, IP address, browser type.
- Location Data: geolocation at the time of delivery (with your consent).
3. How We Use Your Data
- To process and fulfill your orders.
- To communicate order confirmations, delivery updates, and customer support.
- To improve our Site/App functionality and personalize your experience.
- To send promotional offers and newsletters (only if you opted in).
- To comply with legal obligations (tax, accounting).
4. Legal Basis for Processing
- Performance of a Contract: to execute your orders.
- Consent: for marketing communications and non‑essential cookies.
- Legitimate Interests: to optimize our service and prevent fraud.
- Legal Obligation: for record‑keeping and regulatory compliance.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes above or as required by law (typically up to 3 years after your last order).
6. Data Sharing
- Delivery Partners:We share your name, phone number, and delivery address with our couriers to ensure your order reaches you.
- Third-Party SDKs: Our app uses Google Firebase (for authentication and push notifications). These services may collect device identifiers and basic usage data. View Google’s Privacy terms.
- Future Payments:We plan to introduce digital payment methods soon. When we do, this policy will be updated to include our third-party payment processors (e.g., CIB payment), and we will ensure they handle your data under PCI-DSS security standards.
- No Sale of Data: we do not sell or rent your personal data to third parties.
7. Your Rights & Account Management
Under Algerian Law No. 18-07 and Google Play policies, you have the following rights:
- Access & Rectification: Request a copy of your data or correct inaccuracies.
- Data Portability: Request your data in a structured, machine-readable format.
- Account & Data Deletion: You can delete your account and all associated personal data at any time.
How to Delete Your Account:
Note: Some data may be retained for a limited period if required for legal, tax, or fraud prevention purposes (e.g., past order invoices).
To exercise these rights, contact our Data Protection Officer at contact@moody-food.com. You also have the right to lodge a complaint with the ANPDP (www.anpdp.dz).
8. Cookies & Tracking Technologies
- Essential Cookies: required for website functionality (login, cart).
- Analytical Cookies: help us understand site usage (Google Analytics).
- Marketing Cookies: for personalized ads (requires your consent).
On your first visit, you will see a cookie banner allowing you to:
- Accept all cookies
- Refuse non‑essential cookies
- Customize your preferences
You can update your choices at any time via the “Cookie Settings” link in the footer.
9. Security
We implement industry‑standard measures (SSL/TLS, firewalls, restricted access) to protect your data, but cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.” We encourage you to review it periodically.